POLICIES

We love all of our clients at H Beauty and we want to make sure everyone feels at home in our friendly salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again.

Take a quick read and if you have any questions, just get in touch.

TERMS AND CONDITIONS 

We advise all clients to read through the salon terms and conditions before making a booking. These are put in place to safeguard H Beauty and to ensure the best standard of service is offered to each of our clients. When booking an appointment you are agreeing to all the H Beauty terms and conditions stated below.

CANCELLATION POLICY

We remind clients that in order to change or cancel an appointment, details of such must be passed to us at least 24 hours prior to your appointment. Cancellation of appointments must be made via the phone; we do not accept any cancellations via email or text

MISSED APPOINTMENTS

All missed or cancelled appointments, which do not adhere to the 24hr notice period, will lose any deposit paid or incur a set charge (dependent on treatment). All account debts must be paid on your next visit to H Beauty before further appointments can take place. This charge has been put in place to give H Beauty the opportunity to accommodate other clients needing appointments at busy periods.

GIFT VOUCHERS TERMS AND CONDITIONS

H Beauty Gift Vouchers can only be redeemed in salon, not online.

Clients are asked to protect and treat their Gift Voucher as cash. If lost, anyone can redeem the value. Lost, stolen or damaged cards cannot be replaced.

H Beauty Gift Vouchers cannot be exchanged for cash or refunded.

H Beauty Gift Vouchers are valid for the period of time indicated on the voucher. The standard redemption period is 6 months from date of issue.

Promotional Offers sold via Gift Vouchers will follow these terms and conditions but on occasion may not be valid with all therapists. Refer to offer terms & conditions.

The responsibility of using the Gift Voucher prior to expiry lies with the recipient. No pre-expiry reminder will be sent from H Beauty. Any remaining balance after the expiry date will be cancelled.

Please note: Due to Covid-19, expiry dates on any outstanding gift vouchers will be extended for a further 3 months.

A H Beauty Gift Voucher is not a cheque guarantee, credit or charge card and cannot be topped up.

When using your Gift Voucher, the amount of your purchase will be deducted from the balance on the voucher. Change will not be given.

H Beauty reserves the right to amend the terms and conditions of the Gift Vouchers at any time where considered reasonable and necessary to do so. The current conditions will be

available at all times at www.h-beauty.co.uk. This does not affect your legal rights.

All refunds of goods or services purchased with The H Beauty Gift Voucher will be made in accordance with H Beauty Refund Policy. This does not affect your statutory rights.

TREATMENT COURSE TERMS AND CONDITIONS

Purchase of courses of the same treatment entitles the guest to a discount off the total cost. These discounted treatments then have a validity period.

Courses of treatments listed on the price list are valid for 6 months only from date of purchase.

Promotional courses are valid for 6 months only from date of purchase and can only be purchased during the promotional period.

Treatments contained within a course cannot be transferred to other guests or exchanged for alternative treatments.

Courses cannot be redeemed for cash or refunded.

COURSE PACKAGES

Courses are neither part nor fully non-refundable. We understand circumstances change, for example pregnancy, and in these cases we will delay your course for you to resume at later date at our discretion. In extreme circumstances where your course cannot be resumed we may agree a part refund deducting any sessions used at the full individual price plus any fees incurred. If the salon can not fulfil your course for any reason, your course or remaining sessions will be refunded or exchanged for other services.

Any courses delayed due to COVID-19 circumstances will not be refunded but made available to use at a later date once the clinic re-opens. These circumstances are completely out of our control as a business and in agreeing to purchase a course with us, you are agreeing to the terms set out.

APPOINTMENTS & CONSULTATIONS

For appointments and complementary consultations, we reserve the right to charge a £25 fee for non-attendance, where we have not received 24hr notice of cancellation.

ARRIVAL TIME

We ask that all clients arrive 15 minutes prior to their appointment. Lateness can result in your appointment being re scheduled.

In COVID times this does not apply. please arrive on time, not late or early.

CONSENT/CONSULTATION FORMS

A number of our treatments require you to fill out a consent form prior to the procedure. These forms will be sent where possible via email to you prior to your appointment. This will be filed for future reference and treated with the utmost confidence in line with the DPA 1998.

NOISE LEVELS

We ask all of our clients to keep noise to a minimum during your visit and insist that all mobiles are switched to ‘silent’ for the consideration of other clients receiving relaxing treatments nearby.

You maybe asked to take any calls outside when seated in the upstairs waiting area.

THERAPIST REQUEST

We always endeavor to book client appointments with the therapist of choice, however we cannot guarantee this. We will do our utmost to notify the client prior to their appointment should any changes occur or should their requested therapist become unavailable. However, our notice period must always be observed should you wish to change or cancel your appointment.

CHILDREN

For insurance reasons and the comfort of other clients, we have a strict “no children” policy at H Beauty. We cannot accept any responsibility for a child’s welfare and so for the safety of us, the salon and the child, we ask our clients not to bring them.

OFFERS AND PROMOTIONS

From time to time we offer discounted treatments and/or retail through in-salon, online and other traditional media formats. These are subject to terms and conditions, which are usually, but not limited to, time, date, availability and quota restrictions.

We reserve the right to withdraw such offers at any time.

APPOINTMENT CONFIRMATION

An automated appointment email will be sent to the mobile contact number stored on our client records 48 hours prior to booking. It is the responsibility of the client to inform us of any change in contact details. H Beauty takes no responsibility for unreceived appointment texts/emails and urges all clients to add any appointments to their own personal diaries as back up at all times.

All treatments and procedures are carried out to the highest standard and comply with medical standards and guidelines. However very rarely, outcomes do not meet patients expectations. There are no guarantee to the outcome, it is at the clients own risk that these procedures/treatments are performed. We do not offer refunds. All treatments are available to clients over 18 years. Results can vary on an individual basis.

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